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A Complete, Honest Guide to Managing Short-Term Rentals for Other People - What to Verify, What to Refuse, and What to Write Down

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  • 46 written sections
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What You Get

What is inside, section by section — all 45 of them, in order: 1. Somebody else's property, somebody else's account - why the work is invisible when it goes well, why co-hosting differs from hosting, and why the book states no platform rule. 2. The five events that produce the call, four owner types who behave differently, and the four things actually purchased - of which only one requires professional judgement. 3. Percentage, flat fee, per-booking, and hybrid - and why the model owners expect is the one that most reliably conceals whether you are profitable. 4. Not property management (which may be regulated), not ownership, not passive, not cleaning, and not advice - and why the narrowness is what makes it defensible. 5. Rule 1. Standing, conditional and reserved authority; the seven decisions to pre-agree; emergencies defined by consequence rather than cost; and capturing authority as it drifts. 6. Rule 2. The code lifecycle, why codes never travel in messages, physical keys that outlive their holders, same-day offboarding, and containment before investigation. 7. Rule 3. Two rule sets that can each end a listing, a register kept per property rather than per rule, and the occupancy tax that accumulates silently. 8. Rule 4. What you hold about a guest including access logs, privacy inside the property, safety obligations you carry by default, discrimination where intent is not the test, and reviews. 9. The standing refusal list - seven categories decided in a quiet room, in a trade where refusals cluster at onboarding and you then live with the consequence for years. 10. The service list by elimination against permission, insurance and capability - and stating working hours, response commitment, and out-of-hours coverage as three separate things. 11. Why density beats variety structurally, the single-building niche, the absent-owner niche, and modelling regulatory concentration before committing to one cluster. 12. What can be observed and what cannot, reading listings for operational signal, and the verification pass that must follow every AI answer about a local market. 13. Eight stages in order, evidence meaning seen rather than told, the lease as a third rule set, and the properties you walk away from including on instinct. 14. Seven boxes, and capacity calculated twice - from hours and from an out-of-hours ceiling - with the lower governing, because exceeding it produces a missed emergency. 15. Three configurations, the vendor float nobody budgets for, unpaid onboarding hours as the real startup cost, and break-even expressed in properties. 16. Regulated terms, platform trademark use, and earnings claims as the serious risk - including implied ones - with positioning on attention rather than optimisation. 17. Four professionals before the first booking, why a platform protection programme is not insurance, the three-way cover gap, and money that is not yours. 18. Adopting a tool only after a process has failed twice, exit questions asked before entry, and why the most valuable vendor trait is reporting damage rather than tidying it away. 19. Composure at the wrong hour and refusal to an owner you like - rehearsed aloud - plus a ninety-day plan that puts one property, done properly, before three. 20. The audit before the transfer date, a listing whose claims become yours, verbal agreements with existing guests, and the condition record that every future claim depends on. 21. Day-one procedure: inventorying every method and every holder, rotating everything, platform access without a shared password, and recording who authorised each holder. 22. A listing as promises you must keep, amenity and accessibility claims as commitments, rules you would actually enforce, and measuring changes by operational signals. 23. One authoritative calendar, the five real causes of double bookings, and disclosing the conflict when you set prices and are paid a percentage. 24. Five messages per stay, templates that stay true, promising the response time you meet on your worst day, and what never goes in a message. 25. The turnover as a dependency chain, why reporting damage depends on not fearing blame, photographs at fixed angles, and a plan for the turnover that fails. 26. The ladder written before you need it, the two-in-the-morning call, when to move a guest and who decides, and calling emergency services first. 27. Reporting as the product rather than administration, one page rather than a dashboard, reconciling to what actually arrived, and telling the owner before they hear it elsewhere. 28. What can be tiered and what never can - access, safety and compliance being identical on every property - plus bounded add-ons and multi-property concentration. 29. Why percentage pricing pays least for the properties that consume most, measuring per property, the unpaid-time loading, and why the lever is the floor not the fee. 30. What must be settled in writing before the first booking, fee mechanics including a month with no bookings, and an exit that tells the owner exactly what to rotate. 31. Calm, brief and unembarrassed; delivering bad news with a process change; and rule-bending as accretion rather than demand, with the relationship in your reasoning as the tell. 32. Four rhythms with defined outputs, the automation boundary, five recorded checkpoints, and never leaving automation running in a property where something went wrong. 33. The first three properties as information, approaching nervous owners by reducing risk rather than selling benefit, and what not to promise while hungry. 34. An owner doing risk assessment rather than shopping, earnings claims in costume, and publishing your standards rather than your results. 35. Why this is a retention business that looks like an acquisition business, what actually makes owners leave, and the quarterly question that prevents it. 36. Evidence before cleaning, claim deadlines, refunds requiring authority, separating three kinds of owner complaint, and parties as the risk to permission itself. 37. Three money categories never mixed, reconciling backwards from receipts, the float that grows as you grow, and why a second person only helps with all four requirements. 38. Where AI saves time, the absolute prohibitions, thirty and ninety day plans, and the four stages of a first year - the last being where drift begins. 39. Resources 1-12. Platform and local rules verification per property, the dated source register, the plan, the budget including float, and the data handling checklist. 40. Resources 13-26. Qualification, onboarding audit, condition record, access inventory, code rotation log, turnover checklist, incident record, and escalation ladder. 41. Resources 27-38. Service list, standing refusal list, cost floor and profitability sheets, agreement outline, and the spending authority schedule. 42. Resources 39-50. Guest message templates, pre-arrival and check-out checklists, the AI boundary sheet, review checkpoints, and damage claim evidence. 43. Resources 51-62. Monthly owner report, quarterly review, approach scripts, listing consistency, retention risk, and statement reconciliation. 44. Resources 63-68 and the complete prompt library - 148 prompts grouped by task, with the four that matter most identified. 45. Five things to do this week, the four rules restated, and a closing word on selling attention in a business where a good month looks like nothing happened. Every worksheet, register and checklist is included, and every financial figure in the book is left blank on purpose — you fill them in from your own measured costs rather than someone else's guesses. Instant download. Yours to keep and print as often as you like.

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